Every property is different, and we're here to make holiday property care simpler. Here are some answers to common questions about our services.
Frequently Asked Questions
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We provide flexible holiday property care and hosting support, including guest-ready preparation, changeovers, property checks, styling, photography and assistance coordinating maintenance. Our three service tiers offer different levels of support depending on your property's needs and how involved you'd like to be.
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Property Care covers the essentials, including property preparation, changeovers and keeping your home guest-ready.
Hosting Support adds assistance with the practical coordination of hosting, such as guest communication and organising property services.
Complete Hosting Care offers a more comprehensive level of day-to-day hosting and property support.
Visit our Services page for a detailed breakdown of each tier.
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Not necessarily. Depending on your property's requirements, individual services and additional support may be available. Get in touch to discuss what would work best for you.
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Pricing depends on the services required, the size and needs of your property, and the level of ongoing support involved. Some services may be charged per visit or changeover, while broader hosting support may involve an agreed recurring fee. We'll discuss the scope and costs with you before any work begins.
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Yes. Property preparation and changeover services can include cleaning, resetting the property, preparing bedding and towels, replenishing agreed essentials and checking that the property is ready for the next guests. The exact inclusions will be agreed with you beforehand.
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We can help identify and report maintenance concerns and coordinate suitable tradespeople or service providers where agreed. Any specialist or regulated work will need to be completed by an appropriately qualified professional.
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Yes. We offer styling and setup assistance to help present your property at its best, along with professional photography to showcase its features. These services can be discussed as part of your property's setup or as additional services.
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That depends on the service arrangement you choose. Some owners prefer to manage their own bookings and guest communication while we take care of property preparation. Others want more comprehensive support. We'll agree on responsibilities, communication and decision-making arrangements before getting started.
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The responsibilities depend on the agreed arrangement and the services we're engaged to provide. Booking management, guest communication, payment handling and other responsibilities will be discussed and clearly documented before any service begins.
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Simply complete the enquiry form on our Contact page. Tell us a little about your property and the type of support you're looking for, and we'll be in touch to discuss your needs and the next steps.